Client Support Specialist - Billing
New
Based in the United StatesFull-TimeMiddle
Salary26 USD per hour
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceJiraCustomer serviceZendesk
Requirements
- 1+ year of experience in healthcare billing or customer service roles.
- Experience with medical billing processes such as EOB interpretation, payment posting, or bank reconciliation is preferred.
- Familiarity with healthcare systems and billing workflows is a plus.
- Experience using support or CRM tools such as Zendesk, Salesforce, or JIRA is an advantage.
- Strong attention to detail and ability to manage multiple cases accurately.
- Excellent written and verbal communication skills.
- Ability to work independently while maintaining a collaborative, client-focused mindset.
- Strong problem-solving skills with a sense of urgency and accountability.
Responsibilities
- Act as the primary billing liaison between clients and internal teams, responding to inquiries via phone and email.
- Investigate and follow up on returned claims, payment issues, and billing discrepancies.
- Maintain clear communication with clients regarding billing status, payments, and account updates.
- Collaborate with billing, provider support, and customer success teams to resolve complex client cases.
- Troubleshoot account-related issues and support clients in accessing benefits and services.
- Identify and escalate system issues or bugs in partnership with technical teams to improve user experience.
- Ensure accurate documentation and tracking of client interactions and case resolutions.
- Work within scheduled shifts, including holidays, while maintaining service quality and responsiveness.
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