Client Support Specialist - Billing
New
United States, Monday - Friday 9:30 am - 6 pm PTFull-TimeEntry
Salary$26 - $26 an hour
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Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceJiraZendesk
Requirements
- 1+ years experience in healthcare billing customer service
- Experience in healthcare and/or medical billing (preferred)
- Experience in medical billing setting in bank reconciliation, payment posting, and patient billing
- Ability to read and understand EOBs (helpful)
- Experience with Zendesk, Salesforce, and/or JIRA (preferred)
- Excellent attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with a sense of urgency
- Availability to work Monday - Friday 9:30 am - 6 pm PT
Responsibilities
- Act as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals
- Follow up on returned claims and perform other billing tasks
- Keep clients informed of billing and payment status
- Collaborate with internal billing teams and customer success to resolve client cases
- Troubleshoot issues related to client accounts and coordinate with the provider team to facilitate health plan benefits usage
- Collaborate with technical teams to identify bugs and improve the client/provider experience
- Work on a scheduled shift and holidays
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