Booking Management Senior Specialist

New

FlyAkeedTravel Operations

IndiaFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
3–5 years of experience in travel operations, booking management, or corporate travel services.
Strong knowledge of airline reservation systems.
Proficiency with GDS platforms (such as Amadeus, Sabre, or Galileo).
Experience handling complex travel itineraries, booking modifications, cancellations, and travel disruptions.
Excellent problem-solving and decision-making skills.
Strong attention to detail and ability to manage multiple priorities.
Proficiency in data analysis, reporting, and operational performance tracking.
Effective communication and stakeholder management skills.
Ability to work collaboratively across cross-functional teams.
Fluency in English.

Manage and process flight, hotel, and travel-related bookings accurately and efficiently.
Handle complex booking requests, modifications, cancellations, and travel disruptions.
Monitor booking quality, compliance, and operational service standards.
Investigate and resolve booking-related issues and customer escalations.
Ensure adherence to company policies, travel regulations, and supplier requirements.
Collaborate with Customer Experience, Commercial, Product, and Technology teams to improve service delivery.
Identify process improvement opportunities and contribute to automation initiatives.
Support training and onboarding of new team members and share operational best practices.
Maintain accurate booking records and documentation within internal systems.
Prepare operational reports and provide insights on booking trends, challenges, and performance metrics.

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