- Manage travel fulfillment activities for flights, hotels, and related services.
- Ensure timely issuance of tickets, confirmations, and travel documents.
- Coordinate with suppliers and internal teams to fulfill customer requirements.
- Handle booking amendments, cancellations, refunds, and reissues.
- Monitor fulfillment performance and service quality metrics.
- Resolve operational issues and escalations efficiently.
- Ensure compliance with company procedures and travel policies.
- Support junior team members and contribute to operational excellence initiatives.
Operations ManagementCustomer service