Technical Support Engineer
New
S
Sweet SecurityCloud Security
Remote-USFull-TimeMiddle
SalaryWe offer a competitive compensation package and a meaningful equity
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Job Details
- Experience
- 3+ years
- Required Skills
- AWSDockerPythonBashCybersecurityGCPKubernetesAzureGoLinux
Requirements
- 3+ years of experience in a Tier2/3/4 technical support, System, Post Sale, or Production engineer role, preferably in a SaaS or cybersecurity company.
- Strong knowledge of cloud environments (AWS, Azure, or Google Cloud).
- Familiarity with containerized environments (Docker, Kubernetes).
- Hands-on experience with Linux systems and troubleshooting.
- Understanding of networking, routing, and security concepts.
- Knowledge with at least one automation/programming language (Python, Bash, golang, etc).
- Strong communication and interpersonal skills with a customer-first mindset.
- Excellent analytical and problem-solving skills with attention to detail.
- Ability to thrive in a fast-paced, dynamic startup environment.
Responsibilities
- Serve as the primary point of contact for customers, providing timely and effective technical support.
- Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
- Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
- Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
- Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
- Identify recurring problems and contribute to proactive solutions and product improvements.
- Maintain a high level of customer satisfaction through clear communication and problem ownership.
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