- Serve as the primary point of contact for customers, providing timely and effective technical support.
- Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
- Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
- Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
- Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
- Identify recurring problems and contribute to proactive solutions and product improvements.
- Maintain a high level of customer satisfaction through clear communication and problem ownership.
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