Technical Support Engineer II
New
Location: Remote — CanadaFull-TimeMiddle
Salary80,000 - 90,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- SQLGitRESTful APIsSaaS
Requirements
- 3–5 years of experience supporting SaaS products with proven ownership of complex escalations.
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent hands-on experience).
- Proficiency with SQL including joins, aggregations, and subqueries.
- Proficient in using REST APIs to validate server responses and create test cases.
- Experience using session replay tools like LogRocket or FullStory.
- Familiarity with version control systems such as git.
- Hands-on experience with AI tools (e.g., Cursor, Claude Code) for coding and automation.
- Strong problem-solving ability in client, network, API, and data layers.
- Ability to parse logs and build diagnostic automation scripts.
Responsibilities
- Own high-complexity escalations end-to-end, debugging and driving them to closure with minimal guidance.
- Serve as incident coordinator during production issues, managing stakeholder communications and post-incident handoffs.
- Utilize Cursor as a primary AI workspace to triage, diagnose, and resolve technical issues.
- Build lightweight scripts, automations, and macros to reduce manual toil.
- Create dashboards and analytics reports to detect trends and product regressions.
- Act as a bridge between Customer Support, Engineering, and Product to prioritize feature requests based on customer pain points.
View Full Description & ApplyYou'll be redirected to the employer's site
