Customer Success Implementation Manager
New
Based in the United StatesFull-TimeMiddle
Salary$106,000 – $146,000/year, with potential discretionary bonuses.
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Job Details
- Experience
- 5+ years of experience in implementation, customer success, or operations roles
- Required Skills
- Project ManagementSalesforceJiraCross-functional collaborationStakeholder managementCustomer SuccessAsana
Requirements
- 5+ years of experience in implementation, customer success, or operations roles in high-growth environments.
- Experience in employer-sponsored health benefits, healthcare, or related industries strongly preferred.
- Proven project management skills with the ability to manage multiple priorities simultaneously.
- Strong communication skills, with the ability to build trust quickly with clients and internal stakeholders.
- Experience coordinating cross-functional teams and driving accountability toward deadlines.
- Strong problem-solving and analytical skills, with the ability to work through complex implementation challenges.
- Familiarity with tools such as Salesforce, Jira, or Asana is preferred.
- Ability to operate in a fast-paced, ambiguous environment with strong organizational discipline.
- Passion for improving healthcare access and client experience is highly valued.
Responsibilities
- Coordinate cross-functional handoffs between Sales, Customer Success, and implementation teams to ensure seamless onboarding transitions.
- Manage technical launch operations, ensuring systems, integrations, and configurations are ready for client deployment.
- Serve as the primary point of contact for all implementation-related communications, issues, and escalations.
- Lead customer-facing launch calls and coordinate timelines to ensure on-time delivery of solutions.
- Track launch readiness, manage dependencies, and drive accountability across internal teams.
- Collaborate with integration, data, and product teams to resolve technical issues and optimize workflows.
- Identify opportunities to improve implementation processes, tools, and documentation for scalability.
- Support the development of SOPs and standardized processes for future implementations.
- Contribute to bespoke solution design for complex client needs and evolving product offerings.
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