Senior Manager, Chapter Wish Relations

New

Remote positions are open to applicants based anywhere in the continental U.S.Full-TimeManager

Salary$86,196—$100,000 USD

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Job Details

Experience: 5+ years of program management or shared services experience required
Required Skills: Project ManagementData AnalysisSalesforceMicrosoft ExcelChange ManagementBudget management

Bachelor’s degree in nonprofit management, business, or a related field (or equivalent experience).
5+ years of program management or shared services experience.
Experience in a federated nonprofit organization or Make-A-Wish chapter preferred.
2+ years in a people management or leadership position.
Expertise in nonprofit program delivery, volunteer recruitment, budgeting, and regulatory requirements.
Demonstrated experience in project management, research, data analysis, and change management.
Proficiency in Salesforce and WVC.
Expertise in Microsoft Office, including Word and Excel.
Ability to build trust and influence without authority in a federated model.
Strong interpersonal, written, and verbal communication skills.
Ability to travel for internal and external meetings.
Flexibility to work outside traditional business hours, including evenings and weekends.

Deploy into chapters as an interim resource to manage day-to-day wish-granting functions.
Assess chapter workflows, caseloads, and risk areas to prioritize and stabilize wish pipelines.
Coordinate and facilitate the transfer of wishes between chapters to ensure timely fulfillment.
Provide stabilization support during chapter leadership or staffing transitions.
Partner with chapter leaders to remove barriers that delay or prevent wish fulfillment.
Represent the national office while embedded in chapters to ensure alignment with policies and standards.
Document processes and transition notes to support long-term chapter sustainability.

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