Senior IT Operations Analyst
New
United States, flexible core working hoursFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in IT support or IT operations
- Required Skills
- PythonBashJiraGoogle WorkspaceZendeskServiceNow
Requirements
- 5+ years of experience in IT support or IT operations.
- Demonstrated experience as a senior escalation point or technical subject matter expert.
- Expert-level knowledge of Google Workspace, Microsoft 365, Slack, and Microsoft Teams in enterprise environments.
- Expert-level knowledge of Windows and macOS, including deep diagnostic and troubleshooting instincts.
- Expert-level understanding of Identity and Access Management (IAM) concepts and troubleshooting.
- Strong working knowledge of networking fundamentals, including TCP/IP, DNS, VPNs, and Wi-Fi.
- Experience with help desk platforms such as Jira, ServiceNow, Zendesk, or Freshdesk.
- Working knowledge of MDM solutions, including JAMF or Microsoft Intune.
- Hands-on experience with scripting, automation, or AI-assisted tools (e.g., PowerShell, Bash, Python).
- Familiarity with security policies and IT best practices.
- Experience contributing to automation, tooling, or platform improvements.
Responsibilities
- Act as the senior escalation point for complex, high-risk, or ambiguous customer issues.
- Provide technical guidance that helps analysts grow.
- Partner with Engineering to support the design, rollout, and refinement of product features.
- Identify, design, and help deploy automation that improves efficiency, accuracy, and consistency.
- Collaborate with Customer Success on onboarding, escalations, and delivery improvements.
- Surface recurring issues, bugs, and improvement opportunities to Product and Engineering.
- Participate in an on-call rotation for after-hours escalations and critical incidents.
View Full Description & ApplyYou'll be redirected to the employer's site
