Technical Support Specialist
Source API remote eligibility restrictions: United States. While this role is fully remote, we are especially keen to consider candidates based in the Philippines to align with team collaboration and time zone requirements., APAC time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- BashLinuxNetworking
Requirements
- Prior experience in advanced tech support or advanced desktop support.
- Strong command-line proficiency in Linux, including file manipulation, package management, system configuration, and Bash scripting.
- Proficient in troubleshooting network connectivity, networking protocols (TCP/IP, HTTP, DNS, DHCP), and VPN configuration.
- Experience configuring Raspberry Pi and troubleshooting related hardware/software issues.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and problem-solving skills.
- Degree in computer science, information technology, or a related field, or equivalent experience.
- Proactive approach to work.
- Experience with CCTV/IP cameras is a bonus.
Responsibilities
- Manage and respond to the APAC support queue, ensuring timely responses and strong ticket hygiene.
- Troubleshoot and resolve hardware, software, and networking issues related to cameras, gateways, and connectivity.
- Provide remote support to partners and customers, guiding them through installation, configuration, and troubleshooting.
- Diagnose and resolve issues related to Raspberry Pi and Linux-based systems.
- Support the rollout of updates, installations, and maintenance tasks across deployed systems.
- Create and maintain technical documentation, troubleshooting guides, and internal procedures.
- Work closely with internal teams to escalate and resolve complex technical problems.
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