Application Support Engineer
N
NortalSoftware Development
Latin America - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English Level is required
- Required Skills
- HTMLSalesforceNetworkingTrainingTroubleshootingTechnical support
Requirements
- Bachelor's Degree in Computer Science, Engineering, or a related field.
- Advanced English proficiency (required for working with US clients).
- Experience in technical support and methodical problem-solving for complex challenges.
- Advanced hardware and networking knowledge.
- Proficiency with content creation tools and diverse file types including XML, HTML, SGML, MS Office, and FrameMaker.
- Experience using enterprise ticketing systems such as Salesforce or BMC.
- Strong diplomatic, negotiation, and time management skills.
- Ability to analyze processes and propose optimization strategies.
- Keen interest in emerging technologies and attention to detail.
Responsibilities
- Provide advanced technical support and resolve complex issues including server-wide performance and CMS integrations.
- Resolve escalated technical issues by coordinating with CloudOps, Product Development, and Professional Services teams.
- Communicate system outages and critical technical issues to project managers and clients.
- Mentor junior team members and diagnose system bugs.
- Design and deliver end-to-end technical configurations and conduct comprehensive testing.
- Document functional specifications to guide developers on customisations.
- Deliver system training and create documentation for internal and external stakeholders.
- Advise users on new technology releases and identify workflow efficiency gains.
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