Customer Service Representative
New
F
Fleetworthy Fleet Management
Remote (United States)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual (English & Spanish)
- Experience
- 1–2 years
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceMicrosoft OfficeCRM
Requirements
- Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
- Bilingual (English & Spanish) proficiency required.
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint); Excel is a must.
- Familiar with Salesforce or similar CRM systems.
- Demonstrates excellent verbal and written communication skills; ability to build trust and de-escalate issues.
- Strong problem-solving skills with the ability to apply structured thinking.
- Organized, detail-oriented, and able to manage workload effectively.
- Leadership mindset with an interest in mentoring and team collaboration.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication.
- Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate.
- Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
- Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
- Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.
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