Customer Service Representative
New
Based in the United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ year of experience in a healthcare setting preferred; 1+ year of customer service experience preferred.
- Required Skills
- Analytical SkillsMicrosoft ExcelCustomer service
Requirements
- High school diploma or equivalent required.
- 1+ year of experience in a healthcare setting preferred.
- 1+ year of customer service experience preferred.
- Strong communication skills, both verbal and written, with a professional and empathetic approach.
- Ability to handle sensitive financial discussions with tact, diplomacy, and confidentiality.
- Basic knowledge of medical billing terminology and concepts preferred.
- Familiarity with insurance billing processes, payer systems, and collection procedures is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work effectively in a high-stress, fast-paced office environment with frequent interruptions.
- Proficiency in basic computer systems, including Microsoft Word and Excel.
- Strong organizational skills and ability to manage multiple tasks efficiently.
Responsibilities
- Respond to patient billing inquiries and resolve account-related issues in a timely, accurate, and professional manner.
- Post payments, adjustments, and other financial transactions accurately within billing systems.
- Work directly with patients to establish payment arrangements and explain available financial assistance or charity programs.
- Investigate and resolve billing discrepancies involving patients and third-party payers.
- Communicate account issues, workflow challenges, or escalations to management as needed.
- Rebill accounts and correct billing records to ensure accuracy and compliance with policies.
- Screen and identify eligibility for financial assistance programs, including Medicare-related charity guidelines.
- Maintain clear, professional communication with patients at all times while providing courteous support.
- Collaborate with internal teams to ensure account balances are resolved efficiently and accurately.
- Ensure compliance with applicable billing procedures, collection policies, and regulatory standards.
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