Customer Service Representative - Luxury Retail
New
United StatesFull-TimeEntry
Salary$16 per hour plus performance bonus opportunities
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year or more of customer service experience
- Required Skills
- Problem SolvingCustomer service
Requirements
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Appreciation for high fashion brands and haute couture
- Ability to recognize and solve mid-to-high level customer service issues
- Proficiency with computers
- High speed internet (> 15 mbps)
- USB wired headset (preferred)
- Smartphone or device running iOS or Android for daily log-in
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recommend products or services to help close sales when required
- Provide white-glove treatment to exclusive luxury retail customers
- Resolve questions about customer orders and service issues
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