Senior Investigations Analyst (Acquiring Chargebacks)

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Careers at TideFintech / Banking

Our colleagues can work remotely from home or anywhere in their home countryFull-TimeSenior

Salary not disclosed

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Job Details

3+ years of experience in chargebacks, acquiring disputes, card payments, or related payment operations.
Strong understanding of the end-to-end chargeback lifecycle including representations, pre-arbitrations, and arbitration.
Deep experience working with Mastercard, Visa, or other card scheme regulations and dispute processes.
Proven ability to investigate complex dispute cases, analyze transaction data, and make evidence-based decisions.
Strong analytical and problem-solving skills with a focus on root cause analysis.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities while meeting strict scheme and operational deadlines.
Willingness to work on rotational shifts, including weekends, and perform outbound calls to members.

Manage the end-to-end lifecycle of acquiring chargebacks, representments, pre-arbitrations, and arbitration cases.
Analyze high-value and complex chargeback cases to determine legitimacy and identify indicators of friendly fraud or systemic rings.
Review and submit compelling evidence packages to successfully overturn invalid claims and minimize financial losses.
Act as a subject matter expert on card scheme rules and dispute processes across Mastercard, Visa, and other payment networks.
Monitor dispute trends, root causes, and emerging risks to provide recommendations for reducing chargeback volumes.
Liaise with payment processors, acquiring partners, and internal stakeholders to resolve complex dispute cases.
Identify opportunities for process improvements and automation within the acquiring disputes function.

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