Helpdesk Specialist (Product Support Focus)
New
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Smart Apartment DataSaaS / Software
Metro Manila, Philippines. Central Visayas, Philippines. Davao Region, Philippines, US Central TimeFull-TimeMiddle
Salary35,000 - 40,000 PHP per month
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Job Details
- Languages
- Excellent written and verbal English
- Experience
- 2+ years
- Required Skills
- TroubleshootingTechnical supportCustomer supportSaaS
Requirements
- 2+ years of customer-facing support experience
- Excellent written and verbal English
- Strong problem-solving and troubleshooting skills
- Ability to learn new software quickly
- Ownership mindset and accountability
- Comfortable explaining software and workflows to customers
Responsibilities
- Support customers via phone, chat, and email
- Troubleshoot platform issues and identify root causes
- Guide users through platform features and workflows
- Research unfamiliar questions and find answers independently
- Document solutions and contribute to internal knowledge resources
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