Director of Delivery
New
Remote-first flexibility across the United States and LATAMFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Project ManagementAccount Management
Requirements
- Experienced delivery leader with 10+ years in consulting, client services, or delivery management roles.
- Proven track record leading complex, multi-stakeholder engagements with accountability for outcomes, margins, and overall delivery success.
- Strong client management instincts with the ability to navigate difficult conversations and build long-term trust with senior stakeholders.
- Experience developing and mentoring high-performing delivery or project management teams in fast-paced, matrixed environments.
- Solid commercial acumen, including understanding of revenue forecasting, margin management, and professional services economics.
- Strong operational discipline with experience maintaining accurate, structured, and decision-ready delivery reporting.
- Ability to collaborate effectively with technical teams, bridging business needs with technical execution.
- Background in data, AI, or technology consulting environments is strongly preferred.
Responsibilities
- Own end-to-end delivery leadership across a portfolio of complex client engagements, ensuring quality, scope, timeline, resourcing, and financial performance are consistently managed and optimized.
- Serve as the senior client-facing delivery leader, building trusted relationships across executive stakeholders and ensuring alignment throughout the engagement lifecycle.
- Act as escalation point for delivery risks and client issues, providing clear judgment, structured problem-solving, and timely resolution.
- Oversee delivery health across accounts, maintaining visibility into engagement status, margin performance, and operational risks.
- Coach and develop a team of delivery practitioners, strengthening their client management skills, delivery judgment, and communication effectiveness.
- Partner with growth and sales leadership to identify expansion opportunities grounded in delivery reality and client trust.
- Drive consistency in delivery standards, sharing best practices and ensuring a unified client experience across engagements.
- Collaborate closely with technical leaders to ensure delivery plans align with technical feasibility and long-term scalability.
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