Client Partner, Insurance Solutions
New
Based in the United StatesFull-TimeSenior
SalaryCompetitive base salary with performance-based bonus eligibility
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Job Details
- Experience
- 10+ years
- Required Skills
- Account ManagementStakeholder managementCRM
Requirements
- 10+ years of experience in client-facing leadership roles within P&C insurance, BPO, or professional services
- Proven ability to manage and influence senior stakeholders at Director, VP, and executive levels
- Strong understanding of insurance operations, workflows, and industry structures
- Experience leading large, cross-functional teams without direct authority
- Demonstrated success in managing transformation programs or operational change initiatives
- Strong program management, communication, and relationship-building skills
- Ability to identify growth opportunities and contribute to commercial expansion strategies
- Bachelor’s degree required
- Willingness and ability to travel 30–50% domestically and internationally
Responsibilities
- Serve as the senior relationship owner across assigned strategic accounts, managing VP- and C-level client engagement
- Translate commercial agreements into operational execution across delivery, technology, and transformation teams
- Lead cross-functional “pod” teams of 10–30 professionals across service delivery, operations, and tech enablement functions
- Oversee onboarding, conversion, and transformation programs ensuring timely and successful execution
- Run executive business reviews, performance reporting, and ongoing account health management
- Ensure adherence to SLAs, KPIs, and contractual obligations while driving continuous service improvement
- Identify expansion opportunities and partner with internal teams to support upsell and cross-sell initiatives
- Maintain accurate account documentation and reporting within CRM systems
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