Network & Svcs Operation Associate
New
Based in India, 24x5 rotational shift model, including evenings and weekendsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (B2 level or higher)
- Experience
- 1–3 years
- Required Skills
- Analytical SkillsMS OfficeStakeholder management
Requirements
- Bachelor’s degree in any discipline (Business, Finance, or Economics preferred).
- 1–3 years of experience in billing, finance, customer service, dispute resolution, or similar analytical roles.
- Strong communication skills in English (B2 level or higher), both written and verbal.
- Good problem-solving and analytical skills with strong attention to detail.
- Ability to manage time effectively and handle tasks independently in a fast-paced environment.
- Proficiency in MS Office tools and general computer literacy.
- Strong negotiation and stakeholder management skills.
- Ability to review contracts and understand billing or service documentation.
- Experience in network billing operations or IT-related billing environments is an advantage.
- Comfortable working in a 24x5 rotational shift model, including evenings and weekends.
Responsibilities
- Manage end-to-end network billing operations, including invoice generation, payment tracking, and resolution of billing discrepancies.
- Investigate and resolve billing inquiries, disputes, and non-payment issues from internal and external customers.
- Perform root cause analysis of recurring issues and implement corrective actions to prevent future incidents.
- Validate billing data using internal tools and cross-check information with relevant stakeholders.
- Review contracts and service documentation to ensure accurate billing and compliance.
- Prepare billing adjustments and credit notes for approval, or approve within delegated authority.
- Escalate complex issues following defined escalation paths to ensure timely resolution.
- Maintain accurate billing records and ensure adherence to operational policies and SLAs.
- Collaborate with cross-functional teams to improve billing accuracy and operational efficiency.
- Support problem management efforts related to IT infrastructure or system-driven billing issues.
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