Director, Patient Access & Reimbursement
New
United StatesFull-TimeDirector
SalaryCompetitive base salary ranging from $208,500 to $257,600 USD annually
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Job Details
- Experience
- 10+ years of relevant professional experience
- Required Skills
- Stakeholder managementCRM
Requirements
- 10+ years of relevant professional experience, including at least 7+ years in patient access, reimbursement, or related healthcare support functions.
- 3–5+ years of experience managing, mentoring, or training teams in a leadership or supervisory capacity.
- Bachelor’s degree in life sciences, communications, or related field required; MBA or MHA preferred.
- Strong expertise in healthcare reimbursement processes, including the ability to explain complex coverage scenarios to patients and healthcare providers.
- Proven ability to solve complex reimbursement and access challenges and develop practical, patient-centered solutions.
- Strong communication, interpersonal, and stakeholder management skills, with the ability to influence across clinical and commercial environments.
- Highly organized, proactive, and able to thrive in a fast-paced, field-based environment with significant travel requirements (60–80%).
- Demonstrated ability to handle sensitive and confidential information with professionalism and discretion.
Responsibilities
- Lead and manage a national team of Patient Access Liaisons (PALs), ensuring strong performance, development, and alignment with organizational goals.
- Define performance metrics, monitor progress, and provide regular reporting to leadership on team effectiveness and patient access outcomes.
- Identify access and reimbursement trends and collaborate cross-functionally to resolve barriers and improve patient access pathways.
- Oversee accurate capture and management of patient access data within CRM and patient relationship management systems.
- Conduct regular operational meetings, including weekly team check-ins and cross-functional coordination with patient engagement and commercial teams.
- Ensure efficient, compliant, and high-quality reimbursement support processes that deliver a best-in-class patient and provider experience.
- Develop and maintain standard operating procedures, training materials, and workflow documentation for the field team.
- Monitor and support resolution of reimbursement and access issues across assigned accounts and escalate when necessary.
- Partner with internal stakeholders to support pipeline and future product access planning across the franchise.
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