Director of Partnerships & Client Success
New
Remote work flexibility within the United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–12+ years
- Required Skills
- Business DevelopmentAccount ManagementCRMHubSpot
Requirements
- 7–12+ years of experience in partnerships, business development, account management, or client success roles.
- Proven track record of managing and closing deals.
- Experience building or scaling operational systems, processes, or CRM-driven workflows in a growing organization.
- Demonstrated leadership experience, including hiring, managing, and developing high-performing teams.
- Strong ability to structure complex pipelines and drive disciplined execution.
- Excellent communication and relationship-building skills with diverse stakeholders, including executives.
- Highly organized with strong attention to detail and accountability.
- Comfort working in fast-paced, evolving, and ambiguous environments.
- Proficiency with CRM platforms (HubSpot strongly preferred).
- Background in healthcare, nonprofit, workforce development, or public-sector partnerships is a plus.
Responsibilities
- Own and manage the full partnerships pipeline, ensuring opportunities are accurately tracked, actively progressed, and closed efficiently within CRM systems.
- Lead deal execution by conducting discovery conversations, shaping partnership proposals, and closing small-to-mid-sized deals.
- Oversee the entire partner lifecycle, from onboarding and implementation through renewal, retention, and expansion.
- Drive partner success by ensuring high engagement, satisfaction, and consistent delivery of program outcomes.
- Identify and execute expansion opportunities within existing accounts.
- Build, refine, and enforce scalable systems and processes for outreach, onboarding, and account management.
- Hire, manage, and develop Partnership Managers, setting clear performance expectations and providing coaching.
- Ensure CRM (HubSpot) discipline, data integrity, and pipeline visibility.
- Partner with marketing and program delivery teams to ensure cross-functional alignment.
- Establish KPIs and reporting structures to measure pipeline health, conversion, and retention.
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