Senior Project Manager
New
Based in the United StatesContractSenior
Salary not disclosed
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Job Details
- Experience
- 5–10 years of experience
- Required Skills
- Project ManagementAgileSCRUMJiraStakeholder managementProcess improvement
Requirements
- 5–10 years of experience in benefits administration, benefits technology, or client-facing service delivery environments.
- 2–5 years of hands-on project management experience leading client-facing programs, ideally within SaaS, consulting, or healthcare/benefits operations contexts.
- Strong understanding of benefits administration workflows, service delivery models, and annual enrollment cycles.
- Proficiency with project management tools such as Smartsheet (strongly preferred) and Jira.
- Familiarity with Agile, Scrum, or Waterfall methodologies.
- Excellent communication and stakeholder management skills.
- Strong analytical mindset and attention to detail.
- Proven ability to manage multiple priorities in a remote, fast-paced environment.
- Experience improving operational processes and standardizing workflows.
Responsibilities
- Lead end-to-end client-facing project management initiatives within a benefits administration environment, ensuring alignment across service delivery, product, technology, and client stakeholders, while driving successful execution of onboarding, platform configuration, operational readiness, and annual enrollment activities.
- Own project planning and execution using tools such as Smartsheet and Jira, maintaining detailed timelines, dependencies, risks, and status reporting to ensure predictable delivery outcomes and strong client satisfaction.
- Drive annual enrollment and high-volume cycle initiatives by coordinating cross-functional teams, managing competing priorities, and ensuring readiness, execution, and post-cycle analysis are completed effectively.
- Identify operational gaps and build scalable processes, workflows, and reporting structures that improve consistency, reduce manual effort, and strengthen delivery performance across teams.
- Act as a key escalation point for project risks and issues, ensuring timely resolution and clear communication of impacts to stakeholders and leadership.
- Support continuous improvement efforts by capturing lessons learned and translating insights into process enhancements for future client engagements.
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