Production & Tools Manager
New
Based in United StatesContractManager
Salary75 - 90 USD per hour
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLQuality AssuranceStakeholder management
Requirements
- 8+ years of experience in marketing operations, campaign production, or digital communications in high-volume, fast-paced environments.
- Hands-on experience with enterprise marketing automation platforms (e.g., Braze, Salesforce Marketing Cloud, Eloqua).
- Working knowledge of SQL, including the ability to read, edit, and troubleshoot queries.
- Strong understanding of email and messaging compliance frameworks such as GDPR and CAN-SPAM.
- Proven experience managing multi-channel, multi-step campaign journeys and automation workflows.
- Strong stakeholder management skills with the ability to prioritize and influence.
- Experience balancing urgency and quality in environments with shifting priorities.
- Based in the United States.
Responsibilities
- Own the full production lifecycle for outbound campaigns, including intake, prioritization, build, QA, and deployment across email, SMS, push, in-app, and landing pages.
- Lead daily production coordination, assigning work and aligning priorities for a small team of production specialists.
- Translate stakeholder requests into clear, actionable production briefs while managing expectations and timelines.
- Build and execute campaigns using marketing automation tools, including audience segmentation, journey setup, and QA validation.
- Apply strict quality control standards across targeting logic, content accuracy, rendering, and suppression rules.
- Ensure full compliance with privacy and communication regulations (GDPR, CAN-SPAM, opt-in/opt-out requirements) prior to launch.
- Manage production capacity and forecasting to prevent bottlenecks and maintain efficient workflow delivery.
- Own and optimize marketing automation tools, templates, documentation, and best practices across the organization.
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