INR Customer Care Representative
New
Based in the United States, Monday–Friday, 5:00am–5:00pm PSTFull-TimeEntry
Salary$20.00–$31.00 depending on experience and location
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Job Details
- Experience
- 1+ year of experience in customer service
- Required Skills
- Customer serviceMicrosoft OfficeData entry
Requirements
- 1+ year of experience in customer service, preferably in a call center or healthcare support environment.
- High School Diploma or GED required.
- Strong computer literacy, including Microsoft Office and ability to navigate multiple systems simultaneously.
- Ability to troubleshoot basic technical issues with medical or digital devices.
- Excellent communication skills with strong attention to detail and accuracy.
- Strong interpersonal skills with a patient, empathetic, and customer-focused approach.
- Ability to adapt quickly in fast-paced, dynamic environments with shifting priorities.
- Strong reliability and ability to work scheduled hours (Monday–Friday, 5:00am–5:00pm PST).
Responsibilities
- Handle inbound calls from patients to collect, document, and accurately record INR test results in patient records.
- Assist patients with ordering testing supplies and ensuring continuity of their remote monitoring care.
- Provide technical troubleshooting support for INR testing devices and resolve patient issues efficiently.
- Make outbound calls to physician offices to communicate out-of-range test results and ensure timely clinical follow-up.
- Maintain accurate documentation across multiple systems while ensuring data integrity and compliance.
- Support patients with clear communication, empathy, and guidance to improve adherence to testing schedules.
- Collaborate with internal teams to escalate issues and ensure seamless patient experience across the program.
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