Customer Care Specialist

New

US, 9:30am–6pm ET, Monday to FridayFull-Time

SalaryCompetitive hourly rate starting at $18/hour

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Job Details

Prior experience in customer service, ideally within a healthcare, veterinary, or related service-oriented environment.
Strong written and verbal communication skills.
Ability to remain calm and solution-focused when handling challenging situations.
Comfortable working in digital and virtual environments.
Proficiency with web-based tools and managing multiple communication channels simultaneously.
Strong problem-solving abilities and a proactive mindset.
Ability to take ownership of issues from beginning to end.
Must be available during standard working hours (9:30am–6pm ET, Monday to Friday).
Ability to work independently from a distraction-free home setup with reliable broadband internet.
Experience in remote customer support and a genuine interest in pet care are strong advantages.

Manage inbound and outbound customer interactions across phone, email, and chat, providing timely and accurate responses to questions related to orders, products, and services.
Own customer issues from start to resolution, proactively identifying solutions and ensuring a smooth, positive experience throughout the process.
Provide technical guidance to customers navigating the website or platform, helping them complete tasks and resolve access or usability challenges.
Escalate complex cases and customer feedback appropriately, ensuring insights are shared to support continuous improvement of processes and services.
Maintain high service quality standards in a fast-paced environment while balancing efficiency, empathy, and attention to detail.
Collaborate with internal teams to improve workflows and contribute to a consistently strong customer experience.

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