Customer Care and Technical Support
New
USFull-TimeEntry
Salary13 USD per hour
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Job Details
- Languages
- English (C1 level or higher)
- Experience
- 1+ year
- Required Skills
- Customer serviceTechnical support
Requirements
- 1+ year of customer service or technical support experience preferred
- Strong understanding of computer systems, hardware, and software troubleshooting
- Experience supporting printers, peripherals, and basic network or device issues
- Excellent English communication skills (written and spoken, C1 level or higher)
- Strong multitasking, organization, and time management abilities
- Ability to work independently in a remote, structured support environment
- Familiarity with ticketing systems and online knowledge bases
- Must be 18+ years of age
- Comfort working with authentication tools such as MFA systems (e.g., Okta)
Responsibilities
- Provide real-time phone and email support for technical and account-related issues
- Assist users with product setup, navigation, and troubleshooting of hardware/software
- Manage and document support tickets in a web-based system with accuracy and detail
- Diagnose and resolve issues related to computers, printers, peripherals, and online systems
- Escalate complex or unresolved issues to appropriate internal teams
- Maintain knowledge base accuracy by reporting gaps or outdated information
- Support onboarding and guide new users through product and system usage
- Ensure first-contact resolution wherever possible while maintaining service quality standards
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