Client Success Manager
New
United StatesFull-TimeMiddle
Salary$93,850.00 – $122,856.00 per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisPresentation skillsAccount ManagementCRM
Requirements
- 5+ years of client success experience serving Fortune 500 clients.
- Deep expertise in benefits and healthcare.
- Exceptional written, verbal, and presentation communication skills.
- Proven ability to influence executives and manage difficult conversations.
- Strong analytical skills to interpret data and derive business insights.
- Ability to work cross-functionally to deliver contractual commitments.
- Self-accountability for long-term client relationship outcomes.
- Ability to work autonomously in a fully remote environment with ambiguity.
- Growth mindset with a solution-focused approach.
- Ability to travel up to 25%.
Responsibilities
- Serve as the client success manager for a portfolio of large, complex clients with 3M+ ARR.
- Develop and maintain Retention and Upsell Plans (RUP) for assigned clients to meet contractual commitments.
- Partner with internal marketing teams to execute holistic member engagement strategies.
- Deliver recurrent business reviews showcasing ROI, member outcomes, and progress towards success measures.
- Conduct regular Partnership Connect meetings to cultivate trusted advisor status with client executives.
- Negotiate renewals, price increases, and service expansions.
- Manage escalations and represent the client within internal cross-functional teams.
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