Senior Associate, Financial Benefits - Retirement
New
J
JustworksHuman Resources
Remote - U.S.A.Full-TimeSenior
Salary70,215 - 83,050 USD per year
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Job Details
- Experience
- Minimum of 3 years of work experience in a similar role
- Required Skills
- SQLJiraAnalytical SkillsConfluence
Requirements
- Minimum of 3 years of work experience in a similar role
- Experience working in a fast-paced, data-driven environment
- Knowledge of 401(k) and employer-sponsored benefit plans required
- Advanced knowledge of Financial Benefits required
- Experience with partnership management
- Experience with Jira and Confluence or similar software
- Strong analytical, written and verbal communication skills
- Ability to work both independently and as a team
- Ability to learn new technologies quickly
- QKA, RPF certification, or equivalent strongly preferred
- SQL knowledge preferred
Responsibilities
- Oversee and negotiate SOP creation and adherence in conjunction with our partner
- Flag SLA compliance issues and recurring themes with our partner
- Resolve complex benefit inquiries and issues generated by Customer Success and Sales teams
- Build out and maintain internal benefit resources like help articles and training decks
- Participate in internal and regulatory audits of partners, products, and systems
- Track and administer all recurring processes in adherence with deadlines
- Partner with Product, Engineering, and Legal teams to improve systems and resolve issues
- Lead feature requests and use-cases to improve backend functionality
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