International Field Service Representative
New
Candidates must be based in Colombia or Mexico to be eligibleFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Upper-Intermediate proficiency in English (speaking, reading and writing); Fluency in Spanish (reading and writing)
- Experience
- Minimum 1-3 years experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment; minimum 1-3 years of experience as a Field Service Representative (FSR) or equivalent
- Required Skills
- Technical support
Requirements
- Completion of secondary education (high school diploma or GED equivalent).
- Minimum 1-3 years experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment.
- Minimum 1-3 years experience as a Field Service Representative (FSR) or equivalent in a customer-facing technical role.
- Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
- Upper-Intermediate proficiency in English (speaking, reading and writing).
- Fluency in Spanish (reading and writing).
- Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.
- Exceptional written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Willingness to travel to potential conflict areas (up to 75% of the time).
- Degree in a technical field is preferred.
- Experience with radio frequency test equipment (spectrum analyzers, signal generators) is preferred.
- Familiarity with Linux environments, scripting, or C/C++ programming is preferred.
Responsibilities
- Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
- Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
- Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
- Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
- Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor.
- Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions.
- Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements.
- Provide technical training to end users, tailoring materials and delivery methods to customer skill levels.
- Utilize advanced problem-solving skills to identify, analyze, and resolve field failures and performance issues.
- Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
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