Network Support Engineer
New
Philippines, EMEA scheduleFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- ServiceNow
Requirements
- 2–4 years of experience in a NOC, TAC, MSP, or similar support environment.
- Strong working knowledge of VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, and wireless networking.
- Ability to analyze issues independently and document clear troubleshooting steps.
- Excellent written and verbal communication in English for customer-facing interactions.
- Required: CCNA certification (or equivalent experience).
- Required: ITIL Foundation certification.
- Preferred: CCNP, Fortinet NSE, Meraki, or VMware certifications.
- Experience with SD-WAN vendor technologies is a plus.
- Experience with ServiceNow or other ITSM tools is a plus.
Responsibilities
- Handle escalated network incidents and service requests from Level-1 support.
- Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments.
- Use tools such as packet capture, log analysis, and CLI diagnostics to identify root causes.
- Escalate complex or high-severity issues to Level-3 engineering when required.
- Maintain accurate ticket updates and documentation in ServiceNow.
- Establish and manage quality and productivity KPIs.
- Monitor and evaluate processes, performing daily and monthly audits.
- Coach, guide, and train team members while assisting with daily operational tasks.
- Serve as the main contact for client communication and collaboration.
- Assist in the hiring, selection, and training of new team members.
View Full Description & ApplyYou'll be redirected to the employer's site
