IT & Technology Decision Maker (Expert Network)
P
Prolific Academic LtdIT Service Management
RemoteContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- Microsoft ExcelGoogle SheetsServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Proven experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to answer research questions.
- Exceptional written communication skills with high attention to detail.
- Ability to complete paid tasks that require one hour of uninterrupted work.
- Must have a PayPal account to receive payments.
Responsibilities
- Answer research questions on internal ticketing workflows, employee service requests, IT policy, and operations processes.
- Apply real-world experience to assess IT service management scenarios such as incident escalation and ticket triage.
- Participate in structured surveys or interviews to provide expert insight into service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand how IT functions evaluate service management platforms.
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