IT & Technology Decision Maker (ITSM/ESM Expert)
New
P
Prolific Academic LtdIT Research
USContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on experience with ITSM/ESM platforms (e.g., Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks).
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to provide nuanced insight.
- Exceptional written communication skills with high attention to detail.
- A PayPal account to receive payments.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
Responsibilities
- Share expert perspectives on internal ticketing workflows, employee service requests, and IT policy.
- Assess IT and service management scenarios such as incident escalation, ticket triage, and onboarding.
- Participate in structured surveys and interviews to inform research into service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand how IT functions evaluate service management platforms.
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