IT & Technology Decision Maker Expert
New
P
Prolific Academic LtdIT Research
RemoteContractSenior
SalaryUp to $200 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelServiceNowWorkday
Requirements
- Director-level or above experience in IT, Technology, IT Operations, or a related function.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to provide expert insight.
- Exceptional written communication skills with high attention to detail.
- Must have a PayPal account to receive payments.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Completion of a 10- to 15-minute skills assessment.
Responsibilities
- Share expert perspective on internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
- Assess and respond to IT and service management scenarios including incident escalation, ticket triage, and employee onboarding.
- Participate in structured surveys or interviews to inform research into service management practices.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams evaluate service management platforms.
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