IT & Technology Decision Maker (Expert Network)
P
Prolific Academic LtdIT & Technology
Indianapolis, USContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep domain knowledge in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on use of ITSM/ESM platforms like Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Strong analytical thinking to draw on complex IT service workflows and ticketing experience.
- Exceptional written communication skills with high attention to detail.
- Ability to complete tasks requiring one hour of uninterrupted work.
- Possession of a PayPal account for payment.
Responsibilities
- Answer research questions regarding internal ticketing workflows, employee service requests, IT policy, and IT operations.
- Review and assess IT and service management scenarios, including incident escalation, ticket triage, and employee onboarding.
- Participate in structured surveys and interviews to inform research into service management practices.
- Provide expert feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand how IT functions use and evaluate service management tools.
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