Operations Data Analyst
New
Remote | USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3 years of experience
- Required Skills
- Data AnalysisMicrosoft Power BITableauMicrosoft ExcelReportingData visualizationCRMGoogle Sheets
Requirements
- 2–3 years of experience in a data, reporting, or operations support role.
- Proficiency in Microsoft Excel or Google Sheets (pivot tables, formulas, and data visualization).
- Experience with CRM systems, reporting dashboards, or BI tools (e.g., Tableau, Power BI).
- Bachelor’s degree in Business, Data Analytics, Statistics, Healthcare Administration, or related field preferred (equivalent experience considered).
- Strong attention to detail and commitment to data accuracy.
- Ability to manage multiple reporting tasks and deadlines in a fast-paced environment.
- Clear written and verbal communication skills for presenting to non-technical audiences.
- Experience with contact center or healthcare operations is a plus.
- Exposure to AI tools or automation platforms is a plus.
Responsibilities
- Pull, compile, and organize operational data from CRM systems, dialer platforms, and contact center tools.
- Build and maintain dashboards and reports tracking contact rates, conversion, call volume, and productivity.
- Deliver regular performance reports to the leadership team.
- Analyze team and individual performance data to identify trends and areas of opportunity.
- Translate data findings into clear summaries for non-technical stakeholders.
- Maintain tracking tools and reporting templates to support program operations.
- Document data definitions and reporting processes to ensure consistency.
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