Resuscitation Program Manager (BC)
New
Based in CanadaContractManager
Salary85,000 - 93,000 CAD per year
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Job Details
- Experience
- 5–7 years
- Required Skills
- Project ManagementBusiness DevelopmentData AnalysisSalesforceMicrosoft OfficeRelationship managementStakeholder managementCRM
Requirements
- Bachelor's degree in Business, Health Sciences, or a related field; equivalent combinations of education and experience will also be considered.
- 5–7 years of experience in relationship management, business development, sales, stakeholder engagement, or a similar client-facing role.
- Strong ability to build partnerships, influence stakeholders, and foster collaboration across diverse groups and organizations.
- Demonstrated success in managing complex projects, balancing competing priorities, and achieving growth objectives.
- Excellent communication, presentation, and interpersonal skills, with the ability to navigate sensitive conversations effectively.
- Experience using CRM platforms such as Salesforce and proficiency with Microsoft Office applications.
- Strong analytical, organizational, and problem-solving skills with a high level of attention to detail.
- Ability to assess risks, apply policies consistently, and make sound decisions in dynamic environments.
- Comfortable working independently in a remote setting while collaborating effectively within cross-functional teams.
- Valid driver's license, access to a vehicle, and willingness to travel throughout British Columbia as required.
Responsibilities
- Build and maintain strong relationships with instructors, training providers, healthcare organizations, and strategic partners to support engagement, retention, and program success.
- Develop and execute regional growth strategies to increase adoption, network reach, and overall impact of resuscitation and first aid education programs.
- Monitor program delivery, performance metrics, and compliance standards using reporting tools and dashboards to ensure consistent quality across the region.
- Provide guidance and support to stakeholders regarding program requirements, policies, best practices, and operational processes.
- Lead the resolution of complex issues, complaints, and escalations while assessing risks and implementing appropriate corrective actions.
- Identify emerging trends, stakeholder needs, and market opportunities to support sustainable program development and expansion.
- Collaborate with cross-functional teams to align priorities, share knowledge, and support national program objectives.
- Maintain accurate stakeholder records, performance data, and engagement activities within CRM and reporting systems.
- Represent the organization externally, promoting program value, strengthening partnerships, and supporting community engagement initiatives.
- Contribute to continuous improvement efforts, team development, and the enhancement of operational processes and stakeholder experiences.
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