Operations Manager
New
Remote with flexible location options across Europe; based in GermanyFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 1 year
- Required Skills
- Project ManagementJiraOperations ManagementStakeholder managementProcess improvementCRMConfluence
Requirements
- At least 1 year of experience in an Operations Manager, Operations Specialist, Project Coordinator, Support Manager, Account Manager, or similar operational role.
- Excellent written communication skills and the ability to engage effectively with diverse stakeholders.
- Strong organizational skills with the ability to manage multiple tasks, priorities, and workflows simultaneously.
- High attention to detail and a strong sense of ownership and accountability.
- Proven ability to work independently, solve problems proactively, and drive tasks through to completion.
- Adaptability and the ability to quickly learn new processes, systems, and operational frameworks.
- Comfortable working in fast-paced environments with changing priorities and evolving business needs.
- Experience using project management and collaboration tools such as Jira, Confluence, or similar platforms.
- Strong interpersonal skills and the ability to navigate challenging situations with professionalism and empathy.
Responsibilities
- Manage and support day-to-day operational activities across assigned workflows and contributor networks.
- Serve as a primary point of contact for external contributors regarding tasks, processes, support requests, and operational inquiries.
- Communicate regularly with internal stakeholders to provide updates on task progress, performance, feedback, and operational status.
- Monitor workflow execution to ensure tasks progress efficiently and service-level expectations are met.
- Handle support requests and assist in resolving operational issues in a timely and professional manner.
- Facilitate the resolution of non-standard situations, escalations, and conflicts between stakeholders and contributors.
- Track tasks requiring reviews, feedback, approvals, or additional follow-up actions to ensure timely completion.
- Support onboarding and verification processes for new contributors, ensuring a smooth integration experience.
- Maintain accurate records and data integrity across project management and internal operational systems.
- Identify process inefficiencies, recommend improvements, and contribute to the development of scalable operational procedures.
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