Bilingual Patient Services Specialist
New
CanadaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English and French
- Experience
- Minimum 3 years
- Required Skills
- Customer serviceMicrosoft OfficeData entryCRM
Requirements
- Minimum 3 years of experience in administrative support, patient services, call centre, healthcare, or customer service environments.
- Fluency in both English and French, with strong written and verbal communication skills.
- Strong organizational and data entry skills.
- Ability to manage multiple priorities and meet deadlines in high-volume situations.
- Experience with Microsoft Office tools.
- Experience with case management or CRM systems.
- Comfort working in a fully remote, phone- and computer-based role.
- Knowledge of patient support programs, insurance reimbursement processes, or pharmaceutical environments is an asset.
Responsibilities
- Serve as a bilingual point of contact for patients, physicians, insurers, and drug programs, supporting reimbursement workflows and ensuring clear communication across all stakeholders in both English and French.
- Collect, review, and submit reimbursement documentation while ensuring accuracy, completeness, and compliance with program and regulatory requirements.
- Follow up with insurance providers and provincial or private drug plans to track coverage decisions and provide timely updates to patients and healthcare professionals.
- Maintain detailed and accurate case records, including documentation, notes, and outcomes within patient management systems, ensuring data integrity and traceability.
- Support inbound and outbound communication activities, including phone calls, emails, and fax correspondence, while escalating complex cases when required.
- Report adverse events and participate in continuous improvement initiatives to enhance service quality, operational efficiency, and patient experience.
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