Représentant.e, service-conseil
New
CanadaPart-Time
Salary not disclosed
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Job Details
- Languages
- French and English
- Required Skills
- Customer serviceData entry
Requirements
- Experience in a call center or customer service environment.
- Ability to manage high volumes of interactions while maintaining professionalism.
- Strong bilingual communication skills in French and English, both written and verbal.
- Comfort with learning and navigating new software tools and systems.
- Strong adaptability in a digital and process-driven environment.
- Excellent teamwork, autonomy, and reliability.
- Ability to manage shifting priorities and work independently.
- Availability to work evening shifts during the week and Saturdays up to 8 PM.
Responsibilities
- Support service centers by identifying opportunities and scheduling customer appointments, ensuring smooth coordination and timely follow-up.
- Drive conversion from inquiries to confirmed bookings.
- Engage with customers using active listening techniques to understand needs, build trust, and recommend appropriate products and services.
- Accurately update customer records and maintain detailed information within internal systems.
- Provide occasional support to other departments based on operational priorities to ensure team efficiency and service continuity.
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