Helpdesk Associate - Clinical Service Desk
Remote work opportunity within CanadaFull-TimeMiddle
Salary28 - 31 CAD per hour
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Job Details
- Languages
- English
- Experience
- Minimum 4 years of helpdesk, service desk, or equivalent technical support experience; at least 1 year of technical troubleshooting experience in a customer-facing environment.
- Required Skills
- Customer service
Requirements
- Minimum 4 years of helpdesk, service desk, or equivalent technical support experience
- At least 1 year of technical troubleshooting experience in a customer-facing environment
- High school diploma or equivalent
- Strong communication skills in English, both verbal and written
- Excellent listening skills and ability to quickly understand user issues and needs
- High typing proficiency and strong computer literacy
- Ability to work independently in a structured, fast-paced, and shift-based environment
- Strong customer service mindset
Responsibilities
- Respond to inbound service desk calls from healthcare professionals regarding clinical applications such as Epic Systems, Cerner, McKesson, and Meditech
- Troubleshoot and resolve incidents related to workflows, system errors, user access, and application functionality
- Accurately document, track, and update incident tickets, ensuring timely closure or escalation when required
- Maintain consistent service delivery in a high-volume, shift-based call center operating 24/7/365
- Follow structured processes to ensure data accuracy and compliance in incident management systems
- Support continuous service availability by contributing to incident resolution and queue management
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