Enterprise Delivery Consultant
New
I
IntellectMental Health Benefits
Malaysia (hybrid), Taiwan (remote), and the Philippines (remote)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-8 years
- Required Skills
- Account ManagementStakeholder managementStrategic thinking
Requirements
- 3-8 years of experience in client success, account management, or management consulting.
- Strong preference for candidates with experience in consulting environments.
- Proven track record of managing large, complex projects and building long-term client relationships.
- Strong strategic thinking skills to develop and execute client-facing growth and engagement strategies.
- Excellent communication and interpersonal skills to build trust with clients and internal stakeholders.
- Experience in related industries such as healthcare, HR, change management, or employee benefits is a plus.
- Ability to work independently and as part of a team with a strong sense of accountability and ownership.
- Must be based in Malaysia (hybrid), Taiwan (remote), or the Philippines (remote).
Responsibilities
- Serve as the primary strategic partner for enterprise clients, leading regular Business Reviews and cadences.
- Develop and execute account plans focused on stakeholder engagement, risk mitigation, and revenue growth.
- Identify opportunities for service expansion and upselling by aligning capabilities with client objectives.
- Ensure all delivery activities align with project scope and Service Level Agreements.
- Monitor account-level profitability and manage the billing/invoicing process.
- Synthesize client feedback into actionable insights for Product and Tech teams.
- Coordinate with Marketing to highlight success stories and drive user engagement.
- Collaborate with internal teams to build the SOPs and systems necessary for operational scale.
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