Customer Success Manager
New
S
SpellbookLegal Technology
Remote - CanadaFull-TimeMiddle
SalaryCA$102K - CA$120K; On Target Earnings CA$102K – CA$120K
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaSHubSpot
Requirements
- 3+ years of customer success, account management, or sales experience in a SaaS startup.
- Proven success managing mid-market and enterprise accounts.
- Strong sales acumen and objection-handling skills.
- Excellent communication and relationship-building abilities.
- Experience creating QBRs and email campaigns to engage customers.
- Data-savvy, able to generate insights and demonstrate ROI.
- Problem-solving skills for technical challenges.
- Adaptability and independence in a fast-paced startup environment.
- Familiarity with HubSpot and Stripe.
- Proficiency in tools like MixPanel for data analysis (Nice to have).
- Training in consultative sales methodologies (Nice to have).
- Experience with legal technology or AI tools (Nice to have).
Responsibilities
- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts.
- Build strong relationships with key stakeholders to drive satisfaction and loyalty.
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
- Address objections and clearly articulate the ROI of Spellbook’s solutions.
- Design and send targeted emails to engage legal professionals.
- Deliver tailored presentations and product demonstrations to meet client needs.
- Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
- Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
- Troubleshoot technical issues, collaborating with support and product teams.
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