Customer Success Manager (Advertising & Media)
New
M
MediaRadarAdvertising & Media
Ontario, CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisAccount ManagementCustomer Success
Requirements
- Professional proficiency in both French and English is required.
- 3+ years experience supporting customers in customer success, account management, or customer marketing at scale.
- Significant experience working within or directly with advertising/media agencies.
- Comfort interacting with large, strategic customers over various mediums like phone, email, and webinars.
- Self-starter capable of developing fresh ideas for customer engagement.
- Strong prioritization skills and ability to execute on customer-facing activities.
- Ability to adapt to changes and continuously improve processes.
- Customer-advocacy focus and strong teamwork skills.
- Ability to listen to customer needs and translate them into personalized consultations.
- Highly data-driven with experience delivering experiences to large volumes of customers.
- Must be based in Ontario, Canada.
Responsibilities
- Manage post-sales activity of large, enterprise customers through strategic and regular touchpoints.
- Maintain a deep understanding of the product and make recommendations to accelerate customer business objectives.
- Demonstrate high-touch tactics with customers to drive positive outcomes and articulate value realized.
- Provide comprehensive support and consultations in French to meet regional mandates for Quebec-based clients.
- Develop customized engagement strategies for various points of contact.
- Analyze customer data to build and execute engagement strategies within your customer portfolio.
- Proactively identify and flag churn risk and work with a broader account team to mitigate.
- Partner with Marketing, Sales, and Support to provide effective customer engagements.
- Function as the voice of the customer by identifying trends and providing internal feedback.
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