IT & Technology Decision Makers - Paid Research Study
New
P
Prolific Academic LtdIT Service Management
RemoteContractDirector
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Strong analytical thinking to navigate complex IT service workflows and ticketing experience.
- Exceptional written communication skills with high attention to detail.
- Ability to complete paid tasks requiring up to one hour of uninterrupted work.
- Possession of a PayPal account for receiving payments.
Responsibilities
- Share expert perspectives on internal ticketing workflows, employee service requests, and IT operations processes.
- Assess and respond to IT service management scenarios, including incident escalation and ticket triage.
- Participate in structured surveys or interviews to share domain expertise.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to research teams regarding IT functions and service management platform evaluation.
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