IT & Technology Decision Maker - Paid ITSM/ESM Research Participant
New
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Prolific Academic LtdIT Research
El Paso, USContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, Technology, IT Operations, or a related function
- Deep background in one or more areas such as IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM)
- Current or recent hands-on use of an ITSM or ESM platform such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management
- Ability to draw on complex IT service workflows and ticketing experience to answer research questions
- Exceptional written communication skills and high attention to detail
- Access to a PayPal account to receive payment
Responsibilities
- Share your expert perspective on topics such as internal ticketing workflows, employee service requests, IT policy, and IT operations processes
- Apply real-world experience to assess and respond to IT and service management scenarios, such as incident escalation, ticket triage, employee onboarding requests, and internal helpdesk workflows
- Participate in structured surveys or interviews to inform research into service management practices and IT operations
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms in IT and operations contexts
- Contribute subject matter expertise to help research teams better understand how IT functions use and evaluate service management platforms
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