IT & Technology Decision Maker - Paid Research Study
New
P
Prolific Academic LtdIT Research
Work from homeContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- ServiceNow
Requirements
- Director-level or above experience in IT, technology, IT operations, or a related function.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on experience using ITSM or ESM platforms such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Experience as a decision maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience to provide clear, nuanced expert insight.
- Exceptional written communication skills and high attention to detail.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Must have a PayPal account to receive payment.
Responsibilities
- Answer research questions on internal ticketing workflows, employee service requests, IT policy, and IT operations processes.
- Assess and respond to service management scenarios such as incident escalation, ticket triage, and onboarding requests.
- Participate in structured surveys or interviews to provide expert domain insights.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand IT service management platform usage and evaluation.
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