IT & Technology Decision Maker - Paid Research Study
New
P
Prolific Academic LtdIT & Technology
GlobalContractSenior
SalaryUp to $200 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- ServiceNowWorkday
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management, IT Operations, or Enterprise Service Management.
- Hands-on experience selecting or using ITSM/ESM platforms.
- Direct experience with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Ability to draw on complex IT service workflows and ticketing experience.
- Exceptional written communication skills and high attention to detail.
- Ability to complete paid tasks requiring one hour of uninterrupted work.
- PayPal account to receive payments.
Responsibilities
- Answer research questions on internal ticketing workflows, employee service requests, and IT policy.
- Assess IT and service management scenarios including incident escalation, ticket triage, and onboarding.
- Participate in structured surveys or interviews to share domain expertise.
- Provide informed feedback on tools, workflows, and processes related to ITSM/ESM platforms.
- Contribute subject matter expertise to help research teams understand how IT functions use service management platforms.
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