IT & Technology Decision Maker for Research Study
P
Prolific Academic LtdIT Research
RemoteContractSenior
SalaryUp to $200 per hour
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Job Details
- Required Skills
- Stakeholder managementServiceNow
Requirements
- Director-level or above experience in IT, Technology, or IT Operations.
- Deep background in IT Service Management (ITSM), IT Operations, or Enterprise Service Management (ESM).
- Current or recent hands-on experience selecting and using ITSM/ESM platforms.
- Experience as a decision-maker or key stakeholder for ITSM/ESM platform selection, implementation, or management.
- Ability to draw on complex IT service workflows and ticketing experience.
- Exceptional written communication skills and high attention to detail.
- Proficiency with tools such as Jira Service Management, Freshservice, ServiceNow, Atomicwork, or Moveworks.
- Must be prepared to complete tasks requiring one hour of uninterrupted work.
- Possess a PayPal account to receive payments.
Responsibilities
- Answer research questions regarding internal ticketing workflows and service management processes.
- Assess IT and service management scenarios, including incident escalation and ticket triage.
- Participate in structured surveys or interviews to share domain expertise.
- Provide informed feedback on tools and workflows for ITSM/ESM platforms.
- Contribute expertise to help research teams understand how IT functions evaluate service management tools.
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