Customer Support Representative (AI Training)
New
P
Prolific Academic LtdAI Data Training
Location: RemoteContractMiddle
SalaryUp to $30 per hour
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Job Details
- Languages
- English
- Required Skills
- Technical supportCustomer supportConfluenceSlackZendeskNotion
Requirements
- Prior professional experience in a high-volume customer support, technical support, or client success role.
- Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
- Proven ability to de-escalate complex situations and provide step-by-step troubleshooting.
- High typing speed and ability to navigate multiple information sources quickly.
- Attention to detail for identifying subtle errors in logic, tone, or factual accuracy.
- Proficiency with CRM and helpdesk tools such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk.
- Experience with communication tools including Slack, Microsoft Teams, and email ticketing systems.
- Familiarity with knowledge management tools like Confluence, Notion, or Guru.
- Possession of a PayPal account to receive payments.
Responsibilities
- Evaluate AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores.
- Simulate customer interactions by creating realistic support tickets and dialogue flows to test AI handling of edge cases and complex inquiries.
- Refine knowledge bases by auditing AI-generated FAQ articles and macros for technical accuracy and clarity.
- Annotate model responses through sentiment labeling to identify appropriate tone and empathy.
- Perform quality assurance by comparing AI outputs against standard support QA rubrics.
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